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Frequently Asked Questions (FAQS)
How do I know which airfreight service to use?
Selection of service is based on shipment urgency.
Are there size or weight limitations?
Yes. Weight and size limits vary depending on aircraft and destination. Contact us for specific guidelines based on your shipment details.
What areas do you service?
We cover major cities and towns across the country.
What are the daily cut-off times?
Cut-offs vary based on the destination and the availability of the next flight.
Can I track my shipment?
Yes. All shipments come with a tracking number and can be tracked through our customer service team.
Is my shipment insured?
Unless the Customer has elected prior to the commencement of the Carriage that the FreightGuard Service Guarantee is not to apply, Trans Airfreight will provide to the Customer a warranty against loss or damage to Goods during the Carriage and while the Goods are in the possession and control of Trans Airfreight, subject to the limitations and exclusions set out in the FreightGuard Service Guarantee.
What items are restricted or prohibited from shipping?
Articles or substances which are capable of posing a hazard to health, safety, property or the environment and which are shown in the list of dangerous goods.
What happens if there is a delay?
Delays are rare, but may occur due to weather or operational disruptions. We will notify you and provide updates if a delay affects your shipment.
